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Témoignages des clients

5 Star Service

5 Star Service. Needed garage door replaced. Stephanie came to my house, took measurements, explained options and provided an immediate quote. Responded promptly to several followup questions. Installer Jackson was thorough, neat, fully professional and answered my questions, etc. Cannot ask for better service. Fully satisfied.

Borys
16 septembre 2018

Sales Personal

Stephanie was a great help from start to finish she made everything so easy and was so positive I would recommend her for any residential home owner thanks so much Stephanie.

Andrew
17 juillet 2018

Aluminum Capping of our Garage

Thank you to Peter, Kim & Jackson for your amazing services. Jackson was very professional, friendly and on time. The perfect finished job with quality materials with a friendly budget. We highly recommend them for sure.

Julie & Rock
15 mars 2018

GREAT SERVICE !

This is the third time that my business has used the Door Doctor to address issues with our facility. I am so impressed with the quick, efficient and outstanding service that I have received from this company! In a world of poor follow up and returned calls, it is so refreshing to deal with a business that values the basic principal of servicing their clients and ensuring they are completely satisfied!

Thank You Guys,

Tom
5 janvier 2018

Excellent Service ! Used For Garage Door Repair And Opener Installation

Top notch service! The coil spring on my garage door snapped, and Door Doctor came the very next morning (at the promised 8am) to fix it. Mike was friendly, very quick and efficient, and did a great job. However we then discovered that the 20-yr old automatic opener was dead (the lack of spring meant that the opener gears head shredded themselves due to the extra door weight). So he offered to come back 2 days later to install a new opener.

So 2 days later (again, at the promised time), Mike removed the old opener and installed the new one which I had purchased from Lowe’s the previous day. Clean, professional, efficient installation. All-round excellent service! I would not hesitate to use Door Doctor again, nor to recommend them to others!

Claude
16 novembre 2017

Garage Door Opener Replacement

Needed a replacement for our garage door opener. Called Door Doctor. Technician Kurtis came over, identified a suitable replacement model and also identified some minor changes he wanted to make with the new installation for a better setup. Made the second visit quickly and had the new unit installed without any problems. It was a no hassle process for us and we’re very happy with the results.

Kyle
29 octobre 2017

Garage Door Repair

I had problems with my ancient garage door no longer wanting to close fully. Technician Mike arrived exactly as scheduled, quickly identified the problems and fixed them one by one. He also took time to tighten all the door hinges. I was thrilled that it cost very little and that I can put off buying a new door for a few more years!

Marion
10 octobre 2017

Great Prompt Service

The wire of our garage door came off the pulley. Gave them a call and they had someone here the same day. Repairman was courteous and efficient. He got the problem fixed and even took a look at the other door to make sure there weren’t any problems. Would highly recommend them.

Kevin
19 novembre 2016

Broken Steel Wire

One of the steel wires for pulling the garage door snapped. I booked an appointment online and the next business day they showed up on time and quickly resolved the issue.

Dan
16 mai 2016

Garage Door Opener Repair

Excellent prompt service.

Called in the morning, Mike the tech arrived on time as stated. He quickly diagnosed the issues, replaced the parts and conducted the repairs. Door is working great again.

Thanks,

Dave
14 avril 2016

Garage Door Repair Service

My cables rusted out and broke. I called on Friday booked an appointment for Monday morning. Kurtis called before coming and arrived on time. Immediately assessed the problem and explained what he was going to do. He replaced both cables and had it back in operating state in less than 15 minutes. Explained the possible cause, reviewed some preventative measures, offered me excellent advice and explained what to expect if I ever had major issue. Recommend some quality doors that would meet my needs based on the type of use, car storage etc.

Ron
10 décembre 2015

Garage Door Opener

Had our 13 yr old door opener replaced. Mike was on time (early to be exact) and friendly. He worked quickly and had the job done in no time. We also had our garage door weather stripping replaced. The door opener works great and is super quiet. Highly Recommended!!

Jeff
30 septembre 2015

New Garage Door

We had a new garage door installed and were very happy with the work done and the technician who did the work. There was no mess, the job was done on time and we have enjoyed using the door with ease ever since. I would gladly recommend Door Doctor to anyone else.

Pete
7 juin 2015

Garage Door Problem

We’ve used the Door Doctor for years. Happened across them, and the service has always been top notch. On one previous occasion, the work hadn’t quite been done properly. When we had them back, the installer asked some questions, found out they had been there before, and didn’t charge for the service. Only for the part. This was the one time (out of about 6 or 7 different requirements in different homes) things were not 100% and they made good.

The most recent call involved a seemingly dead opener that magically started working again when the service arrived. What we got was a reasonable explanation (it’s old equipment), descriptions of a variety of alternatives to be done should it happen again, and we were incredibly pleased. Talented, conscientious, and reasonably priced service. And he arrived on time.

Oh, and I was able to book an appointment within 24 hours of my call (we weren’t an emergency).

Cora
8 février 2015

Garage Door

I had used Door Doctor many times when I was a professional mechanic and have always been impressed with their commercial service. I had a new garage door installed by a friend, but he made a lot of mistakes and the door did not work properly. I called Door Doctor and they sent Kurtis to inspect and give an estimate. Two days later Allen the installer showed up on time and had to disassemble the complete installation, and redo it. He also installed a new opener that I had bought. All this was done very quickly and at a reasonable cost. Allen and Kurtis are at the top of their game. Very professional. I would have no problem recommending them or Door Doctor.

Richard
5 novembre 2014

Garage Door

Door opener worked intermittently. Kurtis from Door Doctor in Ottawa responded. He had excellent trouble shooting skills and great recommendations. They are a company who obviously pride themselves on customer service. I would recommend Door Doctor to anyone.

Colleen
1 octobre 2014

2 Single Doors W/ Windows Installed

Door Doctor had by far the best pricing on Garaga Doors in late 2013.

I went for the insulated door with sheeting on the inside as well are outside (filled polystyrene I think) with their special locking system between panels. The choice to get an insulated door was not due to the insulation factor (my garage is not insulated), this level of door came with the nice lower gauge hardware and the panels themselves are more rigid. The Bellevue windows are double pane (crazy!) and XL panels are beautiful.

The quotes were quick through e-mail and the install was done while I was at work and well done.

Carskey
13 avril 2014

Garage Door Repair

Had a situation where the the garage door side cable came loose and started to wrap outside the reel. This caused a roller to break and 2 other rollers to dislodge from the rails. The rails also got bent out of shape. Called Door Doctor at 8:45 AM, and had the door fixed by 12:30 PM. Kurtis was the technician and he did an awesome job repairing and also did a bunch of extra maintenance checks and fixes. Had to pay extra for weekend OT call, but that was my choice to get the door repaired ASAP rather than waiting for Monday.

Scott
28 décembre 2013

New Garage Door And Mechanism

We had been looking for a new garage door for some time and had Door Doctor recommended to us from another service provider doing some work for us. They were able to come out quickly and provide a quote for us and, after we did more research online, provide a second quote for a slightly different option, by phone. We were then able to order by phone, which was very convenient. The product arrived in line with the estimates they gave us and the men who installed it did a great job, cleaned up after themselves, and were able to answer questions about additional openers. We were very happy with them, our new door is great and VERY quiet and we would definitely recommend them to friends!

Rebecca
19 août 2013

Garage Door Replacement

Looked at previous reviews from this website and decided to replace my damaged garage door with Door Doctors. They replaced two garage doors effectively and promptly. Quality seems good and price seems fair. Doors work well and no issues so far. Would recommend.

Chris
3 mars 2013

Repair Of Garage Door Opener

8 years ago I had my garage door replaced and have been happy with it since. This morning the opener stopped working. With an impending snow storm I called and asked for a repair. TDD gave me a 4 hour window for a serviceman to arrive today. the serviceman showed up early and had the repair completed in less than an hour. He knew what he was doing and completed the job(repair) without a problem. If i ever have another problem with my garage door or opener I will call this company again.

Patrick
26 février 2013

Cable Repair To A Garage Door

One of the springs on the door came crashing down. I called Door Doctor. The tech arrived somewhat later than expected but fixed the problem with new cables, greased all moving parts and tested the door many times to ensure the door was level to the floor surface and working properly. I was very satisfied with the work completed. Kurtis was very professional.

Mike
24 novembre 2012

New Garage Door

Door Dr. Came and installed a new garage door, insulated and the right color they do great work. Installed my operator two years ago. Would highly recommend Kyle and Ryan, very professional.

Kelly
24 août 2012

Garage Door Cable Replacement

DD responded quickly to my request for an estimate. Workmanship was thorough. Spoke to me about the state of my door and how to lubricate the springs and moving parts. Only surprise was an $8 charge for truck fuel.

Frank
22 août 2012

Broken Garage Door

It’s the 2nd time that I’m stock with a broken garage door unable to get the car out of the garage. Each time within an hour of the call service, my garage door was fixed perfectly. If it’s not perfection what is? All that with a big smile and a raisonable price. Thanks!

Anne-Marie
14 août 2012
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